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Terms and conditions

Delivery and Postage

Please note there are no delivery charges for orders within the UK, and we aim to deliver products within 48hrs- 72 hrs.

For orders going to european or the rest of the world there will be a charge of £5 per item ordered, However we can not guarantee how long orders may take to arrive in another country.

If you wish to cancel your order before dispatch of the item we require notification within as soon as possible. If we are notified after the item has already been dispatched the customer will be responsible for returning this item at their own cost.

Returns Policy

We ask you to choose your purchases very carefully to save unnecessary costs at a later date. We will exchange or refund an unwanted item if returned to us unopened within 28 days of delivery.

If a product is faulty or broken please return for a replacement, or a refund if the same product is not available. We will only exchange faulty items for the same product,no exceptions. Any item we believe is faulty due to being mis-treated will be returned to the manufacturer for a check to be carried out. This can take 2-4 weeks. We do not guarantee an items packaging arrives in mint condition, even if this is requested.

Any item damaged by opening, by play, by transforming, by attaching accessories or anything do to standard use, miss-use, wear and tear or other issues that may cause problems is not grounds for a return or refund/part refund. All out products are sold as a mass produced item, we expect there to be discrepancies, or minor blemishes, we do not class these items as faulty or exchangeable, sorry.

Our return address is:-

157 Queens road
Portsmouth
PO2 7LU

How can we help

If you have any specific needs regarding your purchase or wish to discuss any issues please feel free to contact us at awordtothewise@hotmail.co.uk